Hi There Am Josephine

My name is Josephine Nyambura Waweru, and I have built my career around providing exceptional service, both in customer-facing roles and behind the scenes. Having worked at Costa Coffee, Starbucks, and Hilton Salwa Beach Resort, I have a well-rounded understanding of what it takes to deliver outstanding service, regardless of the environment.

At Costa Coffee, I made it my mission to ensure that every cup of coffee was crafted to perfection and every customer felt welcomed. I also took on the responsibility of training new baristas, ensuring they met the same high standards for service and product quality. My focus was on creating a warm atmosphere where customers felt like they were getting a personalized experience.

At Starbucks UAE, I became adept at managing high-pressure situations while maintaining excellent service. I took pride in serving customers quickly and efficiently, especially during peak hours, without ever compromising on the quality of the drinks or the customer’s experience. I consistently hit sales targets, showcasing my ability to engage with customers and upsell products without being pushy.

In my role as Guest Relations Officer at Hilton Salwa Beach Resort, I further developed my ability to anticipate and meet guest needs, managing everything from check-ins to special requests and complaints. I always made it a point to ensure that every guest felt valued and heard, often receiving positive feedback for my attentiveness and professionalism.

In every role, I have always prioritized listening to customers, understanding their needs, and going above and beyond to ensure their satisfaction. My goal is to create lasting, positive impressions and to provide service that not only meets expectations but exceeds them.

Thank look forward to hearing from you.